This Privacy Policy explains how Faster AI, Inc., doing business as Faster Wholesale (“Faster Wholesale,” “we,” “us”) collects, uses, and shares personal information through our website, mobile and desktop applications, and related services (the “Services”). It covers people who visit our website, people who use the Services on behalf of a business customer, and people whose information our customers bring into the Services.
1. Our role: controller or processor
When you visit our website, contact us, or manage an account, we decide how your information is used and act as a controller.
When our business customers use the Services, they decide what information to put in, such as contacts, recordings, and emails. For that “Customer Data,” we act as a processor (or “service provider”) on the customer’s behalf, under our agreement and Data Processing Addendum with them. If your information is in a customer’s account, for example because you appear in a sales rep’s contacts or a recorded meeting, please contact that business first. We will help them respond.
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Account information | Name, work email, phone, company, job title, password | You or your employer |
| Contact and CRM data | Customer names, phone numbers, emails, companies, notes | Users, connected CRMs |
| Business card images | Photos of cards and the details extracted from them | Users |
| Recordings and transcripts | Audio of in-person meetings, phone calls and video meetings, voice prompts, transcripts, summaries | Users, meeting participants |
| Email and calendar data | Messages, drafts, events, attendees, when you connect an account | Connected Google, Microsoft, or other accounts |
| AI inputs and outputs | Questions you ask, drafts and answers generated | Users, the Services |
| Billing information | Billing contact and address; card details are handled by our payment processors | You, Stripe and Finix |
| Device and usage data | IP address, device type, operating system, app version, crash logs, feature usage | Automatically, from your device |
| Location | Approximate location from IP address; precise device location when you grant permission, used for route planning and visit logging | Your device |
| Website and marketing data | Pages visited, referral source, cookie identifiers, form submissions | Cookies and similar technologies |
We do not knowingly collect special category data, such as health or biometric information, and ask customers not to put it in the Services. Voice recordings are used to transcribe speech, not to identify people by their voice.
3. How we use information
We use personal information to:
- Provide the Services, including search, calling, transcription, meeting prep, email drafting, and AI answers
- Create and manage accounts, authenticate users, and provide support
- Process payments and manage subscriptions and invoices
- Keep the Services secure, prevent fraud and abuse, and fix problems
- Measure and improve how the Services work, using aggregated or de-identified data where possible
- Send service notices and, where permitted, marketing about our products (you can opt out at any time)
- Comply with law and enforce our Terms
We use Customer Data to provide and improve the Services, including to develop, train, fine-tune, and evaluate AI models and features. Some AI features run on third-party model providers, and under their terms the data we send them may also be used to develop and improve their models and services. We also create de-identified and aggregated data and use it for analysis and product development.
We do not sell personal information for money. Our marketing website uses advertising and analytics cookies and pixels from third parties, and under some US state privacy laws that use may count as “selling” or “sharing” personal information for cross-context behavioral advertising. You can opt out through the cookie banner or the Do Not Sell or Share My Personal Information link in our website footer. We do not use Customer Data, including recordings, transcripts, email, calendar, or contact data, for advertising of any kind.
4. Legal bases (EEA and UK)
Where we act as controller, we rely on these legal bases under the GDPR and UK GDPR:
- Contract: to provide the Services and manage accounts and billing
- Legitimate interests: to secure and improve the Services, prevent fraud, and market to business contacts, balanced against your rights
- Consent: for non-essential cookies and certain marketing, which you may withdraw at any time
- Legal obligation: to keep records and respond to lawful requests
5. Google and Microsoft account data
If you connect a Google or Microsoft account, we access only the scopes you approve, and use that data only to provide the features you use, such as showing your calendar or drafting replies. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use this data for advertising, sell it, or let humans read it except with your permission, for security, or as required by law. You can disconnect an account at any time in settings.
6. How we share information
We share personal information only as follows:
- Service providers (subprocessors) that host, process, or support the Services for us under contract. These include Google Cloud and Amazon Web Services for hosting, third-party AI model providers for AI features, transcription providers, Stripe and Finix for payments, and providers of email delivery, analytics, and customer support. The current list, with each provider’s role and processing location, is available on request at developers@fasterwholesale.com.
- Your organization. If you use the Services through your employer, its administrators can access your account and its data.
- Integrations you enable, such as a CRM or email provider.
- Legal and safety reasons, when required by law or to protect rights, property, or safety.
- Business transfers, such as a merger, acquisition, or sale of assets, subject to this policy.
- With your direction or consent.
7. International transfers
We are based in the United States and process information there and in other countries where our providers operate. When we transfer personal information from the EEA, UK, or Switzerland to a country without an adequacy decision, we rely on the European Commission’s Standard Contractual Clauses, together with the UK International Data Transfer Addendum for UK transfers and the Swiss addendum where relevant. We also carry out transfer impact assessments and apply additional safeguards such as encryption. Email developers@fasterwholesale.com for a copy of the clauses we use.
8. Retention
We keep account information while your account is active and for 12 months after it closes, then delete or de-identify it. Recordings, transcripts, and their summaries are kept for 24 months by default; account administrators can set a shorter or longer period, and users can delete individual recordings at any time. Email and calendar data pulled through a connected account is retained only as long as needed to provide the feature, and is removed within 30 days of disconnecting the account. Business card images are deleted within 90 days of processing, though the contact details extracted from them remain in your account. Customer Data as a whole is deleted within 90 days after the customer’s agreement ends, following the 30-day export window in our Terms. Backups are overwritten on a rolling 35-day schedule. We keep billing and tax records for 7 years as required by law.
9. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, role-based access controls, audit logging, background checks and confidentiality obligations for staff, and regular review of our providers’ security practices. We host on Google Cloud and Amazon Web Services, which maintain their own independent security certifications. We do not currently hold a SOC 2 or ISO 27001 certification of our own. No system is perfectly secure, so please tell us at developers@fasterwholesale.com if you suspect a problem.
10. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information; to object to or restrict certain processing; to withdraw consent; and to not be discriminated against for exercising these rights.
EEA and UK residents may also complain to their local data protection authority or, in the UK, the Information Commissioner’s Office.
US state residents (including California, Colorado, Connecticut, Texas, Virginia, and other states with privacy laws) may have similar rights, including the right to opt out of sale, sharing for targeted advertising, and certain profiling. As described in Section 3, our marketing website uses advertising cookies and pixels that may qualify as selling or sharing; use the Do Not Sell or Share My Personal Information link in our footer or the cookie banner to opt out. We do not use personal information for profiling that produces legal or similarly significant effects, and we do not knowingly sell or share the personal information of anyone under 16.
To make a request, email developers@fasterwholesale.com. We will verify your identity and respond within the time the law requires. An authorized agent may submit a request with proof of authority. If your information is Customer Data, we will refer your request to the relevant customer.
Marketing: use the unsubscribe link in any marketing email. Cookies: use our cookie settings banner or your browser settings. We honor Global Privacy Control signals where required.
11. Cookies
Our website uses strictly necessary cookies to run the site and, with your consent where required, analytics and advertising cookies and pixels. The apps use similar technologies for authentication and crash reporting, and do not carry advertising trackers. The cookie settings panel, available from the cookie settings link in our website footer, lists the categories and providers we use and lets you change your choices at any time.
12. Children
The Services are for business use and are not directed to anyone under 16. We do not knowingly collect their personal information. If you believe we have, contact us and we will delete it.
13. Changes
We will post updates here and change the “Last updated” date. For material changes, we will notify account owners by email or in the Services before they take effect.
14. Contact
Faster AI, Inc. d/b/a Faster Wholesale
2810 N Church St STE 90481
Wilmington, DE 19802
Privacy questions: hello@fasterwholesale.com