These Terms of Service (“Terms”) govern access to and use of the Faster Wholesale website, mobile and desktop applications, and related services (the “Services”) provided by Faster AI, Inc., a Delaware corporation doing business as Faster Wholesale (“Faster Wholesale,” “we,” “us”). By creating an account, signing an order form, or using the Services, you agree to these Terms on behalf of yourself and the business you represent (“Customer,” “you”). If you do not have authority to bind that business, do not use the Services.
1. Business use only
The Services are designed for businesses, not consumers. You confirm you are using them for business purposes and are at least 18 years old.
2. Order forms and these Terms
If Customer has signed an order form, master agreement, or similar document with us (an “Order Form”), that document and these Terms together form the agreement. If they conflict, the signed Order Form controls.
3. Accounts and authorized users
Customer may allow its employees and contractors (“Authorized Users”) to use the Services. Customer is responsible for Authorized Users’ actions, for keeping login credentials confidential, and for telling us promptly at developers@fasterwholesale.com about any unauthorized access.
4. What the Services do
The Services help sales representatives search and contact customers, prepare for meetings, plan routes and visits, capture business card information, record and transcribe meetings and calls, draft emails, and ask questions of an AI assistant. Some features connect to third-party accounts, such as email, calendar, and CRM systems, when you choose to link them, and some features require location access on the device. We may improve, change, or retire features over time; we will give reasonable notice before removing a material feature from a paid plan.
5. Customer data
“Customer Data” means the information you or your Authorized Users submit to or connect with the Services, including contacts, recordings, transcripts, notes, emails, calendar entries, and images. As between the parties, Customer owns Customer Data. Customer grants us a limited license to host, process, and display Customer Data only as needed to provide, secure, and support the Services, and as described in our Privacy Policy and any Data Processing Addendum (“DPA”) between us. Where we process personal data on Customer’s behalf, our Data Processing Addendum, published at fasterwholesale.com/dpa/, applies and forms part of these Terms.
Customer Data is used to provide, secure, support, and improve the Services, including to develop, train, fine-tune, and evaluate the AI models and features that power them. Some AI features are delivered through third-party model providers, and under those providers’ terms the data we send them may also be used to develop and improve their own models and services. We may create de-identified and aggregated data from Customer Data for the same purposes. Where an Order Form or a Data Processing Addendum restricts these uses for a particular Customer, that restriction controls.
Customer is responsible for the accuracy of Customer Data and for having the rights and legal bases needed to provide it to us.
6. Recording and consent
The Services can record and transcribe in-person meetings, phone calls, and video meetings. Recording laws vary by location: some US states and many countries require every participant to consent before a conversation is recorded, and video platforms have their own rules. Customer and its Authorized Users are solely responsible for giving any required notice, obtaining any required consent from every participant before recording starts, and honoring requests to stop recording or to delete a recording. We provide recording tools; we do not obtain consent on your behalf.
7. AI features
AI features generate suggestions, drafts, summaries, and answers (“Output”) based on your inputs. Output can be inaccurate, incomplete, or inappropriate for your situation. Review Output before relying on it or sending it to anyone. As between the parties, Customer owns Output generated from Customer Data, to the extent permitted by law. Similar Output may be generated for other customers.
8. Acceptable use
You will not, and will not allow anyone else to:
- Use the Services to break any law, including privacy, anti-spam, telemarketing, and recording laws
- Send unsolicited bulk messages or harass anyone
- Upload malicious code or content that infringes someone else’s rights
- Probe, scan, or test the vulnerability of the Services, or bypass security or usage limits
- Reverse engineer, copy, or resell the Services, or use them to build a competing product
- Access the Services through automated means other than interfaces we provide
We may suspend access that we reasonably believe violates this section or threatens the security of the Services, and we will notify you when practical.
9. Third-party services
If you connect a third-party service, such as Google Workspace, Microsoft 365 or Dynamics, NetSuite, SAP, or another CRM or internal system, your use of that service is governed by its own terms and its provider’s privacy policy. You authorize us to access and exchange data with it as needed to provide the features you enable, and you confirm you have the rights to grant that access. We are not responsible for third-party services, for their availability, or for changes they make to their interfaces.
10. Fees, billing and renewal
Self-serve subscriptions. Plans purchased online are billed in advance by card through our payment processors, Stripe and Finix. Subscriptions renew automatically for the same term at the then-current price unless you cancel before the renewal date in your account settings. We will notify you by email at least 30 days before any price increase takes effect; a price increase applies from your next renewal, and you may cancel before then.
Invoiced customers. Fees, term, and payment timing are set in the Order Form. Unless it says otherwise, invoices are due within 30 days of the invoice date.
Pilots and free trials. Free pilots or trials are provided as-is, may be ended by either party at any time, and are excluded from any service commitments.
Fees are exclusive of taxes, which Customer pays except taxes on our income. Fees are non-refundable, except that if we terminate for convenience or Customer terminates for our uncured material breach, we will refund prepaid fees for the unused portion of the term. Invoices more than 15 days overdue accrue interest at 1% per month or the maximum allowed by law, whichever is lower. We may suspend the Services for accounts more than 30 days past due after at least 10 days’ written notice.
11. Confidentiality
Each party will protect the other’s non-public business and technical information with at least reasonable care, use it only for purposes of this agreement, and share it only with people who need to know it and are bound by similar obligations.
12. Our intellectual property and feedback
We and our licensors own the Services, including software, designs, and trademarks. These Terms give you no rights in them beyond the right to use the Services as permitted here. If you give us feedback, we may use it without obligation to you.
13. Term, termination and data export
These Terms apply while you use the Services. Either party may terminate for material breach not cured within 30 days of written notice. Self-serve customers may cancel at any time, effective at the end of the current billing period. After termination, you may export Customer Data for 30 days, after which we will delete it within 90 days, except where law requires us to keep it or it remains in backups that are deleted on a normal schedule. Sections 5, 7, and 11 through 19 survive termination.
14. Warranties and disclaimers
We will provide the Services with reasonable skill and care, consistent with generally accepted industry standards. EXCEPT AS STATED IN THESE TERMS, THE SERVICES AND OUTPUT ARE PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT OUTPUT WILL BE ACCURATE.
15. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES CUSTOMER PAID OR OWES FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 WHERE THE SERVICES ARE PROVIDED AS A FREE PILOT OR TRIAL. THESE LIMITS DO NOT APPLY TO CUSTOMER’S PAYMENT OBLIGATIONS, A PARTY’S INDEMNITY OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
16. Indemnification
We will defend Customer against third-party claims alleging that the Services, as provided by us, infringe that third party’s intellectual property rights, and pay resulting damages finally awarded or agreed in settlement. Customer will defend us against third-party claims arising from Customer Data, Customer’s violation of Section 6 or 8, or Customer’s breach of law, and pay resulting damages finally awarded or agreed in settlement. The indemnified party must give prompt notice, reasonable cooperation, and control of the defense.
17. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction, and both parties consent to venue there. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Nothing in this section removes mandatory rights a Customer has under the law of its own country.
18. Changes to these Terms
We may update these Terms. For material changes, we will give at least 30 days’ notice by email or in the Services before they take effect. Continuing to use the Services after that date means you accept the updated Terms. Changes do not alter a signed Order Form during its current term.
19. General
These Terms, any Order Form, and the DPA are the entire agreement on this subject. Neither party may assign this agreement without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all related assets. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. The parties are independent contractors.
20. Contact
Faster AI, Inc. d/b/a Faster Wholesale
2810 N Church St STE 90481
Wilmington, DE 19802
hello@fasterwholesale.com